Help & Question

How do i place an order?

Browse our collection, select your item, add it to your cart, and proceed to checkout. Follow the payment instruction to complete your order.

How long does shipping take?

Orders are usually processed within 1-3 business days. Delivery time may very depending on the courier and destination.

Are all items pre-loved?

Yes. Mos of our items are pre-loved/thrift pieces. Please check the product description and photos carefully for the items condition before purchasing.

Can i request more photos or measurements?

Yes. If you need additional photos, measurements, or details about an item, please contact us before placing your order.

Can i return an item?

We accept eligible returns within 3 days of receiving your order. Please refer to our Return Policy for the full terms and conditions.

What if i receive the wrong or damaged item?

Please contact us as soon as possible after receiving your order and provide photos/videos of the issue so we can assist you.

How can i contact E-Grow?

For any question or assistance, contact us at egrowbundle@gmail.com.